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Technical Support FAQs

Yes, the Setanta Sports Plus service is available on all MAC and PC computers as well as all enabled iOS devices.

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Yes, you can enjoy Setanta Sports Plus at home, work and on the go via mobile devices by either using your login details on the web or by downloading the Setanta Sports Plus app on you mobile devices. However, you can only be logged in to Setanta Sports Plus on one of each device type at a time. So one PC, one smartphone and one tablet.

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Streaming allows you to play a program straight from Setanta Sports Plus, without you having to download the program to your hard drive first.

Simply choose a program and Click to Play. Don't forget that you have to be online for the entire length of the program to play it.

To use streaming on your computer you need to install Flash, a program which Adobe provides a version of for Windows, Macintosh and Linux.

Click here to get the latest version for your computer.

This link will take you to a website outside Setanta Sports Plus. We are not responsible for content or software downloaded from external sites.

This streaming technology is similar to that used by other popular video sites, such as YouTube and Google Video.

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The Setanta Sports Plus player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection.

Where adaptive streaming is not available, the player will shown you three options for video quality - LOW, MEDIUM and HIGH.

 

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Only the latest version of Flash, which Adobe provides for Windows, Macintosh and Linux, supports this.

Click here to get the latest version for your computer.

This link will take you to a website outside Setanta Sports Plus and we are not responsible for content or software downloaded from external sites.

If you still experience problems and only audio is heard in full screen, check your computer's video acceleration settings.

Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.

Remove the tick from the box next to Enable hardware acceleration.

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Watching Setanta Sports Plus streaming content is like watching any other streaming content. If you already watch You Tube videos or live concerts via the internet, then you shouldn't notice any difference in your download limits. If however, you are new to watching streaming content, you might want to monitor your usage and consider upgrading your data package with your mobile provider. Alternatively, you can watch Setanta Sports Plus while connected to your broadband internet service via wifi.

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You can contact Setanta Sports Plus by emailing setantasupport@performgroup.com or try using our Live Chat support. You should see a Live Chat button at top right of the web player.

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Watching Setanta Sports Plus streaming content is like watching any other streaming content. If you already watch You Tube videos or live concerts via the internet, then you shouldn't notice any difference in your download limits. If however, you are new to watching streaming content, you might want to monitor your usage and consider upgrading your account.

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No. You can have one of each device type logged in to the service at any one time.

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You are not required to register your smart phone or tablet, however you can only log in from one smartphone, one tablet and one computer at a time.

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Not available at this stage.

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You are not required to register your smart phone or tablet, however you can only log in from one smartphone, one tablet and one computer at a time.

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Setanta is available on selected Android and iOS devices including the iPhone and iPad (iOS version 5.0 upwards).

Android devices are supported from OS 4.0+ and have been tested to run on the Samsung Galaxy S3, S4, Samsung Google Nexus and a Samsung Galaxy Tab 2 10.1.

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It is possible that your computer is looking at old log in details stored in the cache, or that a cookie has been corrupted. Please follow the below instructions to clear your cache:


IE8 Internet Explorer 8


Open Internet Explorer.
Select 'Tools' and then 'Internet Options'.
In the area relating to temporary internet files and cookies, select 'Delete Files' and the OK.
Close and restart your browser.


IE9 Internet Explorer 9


Open Internet Explorer.
Select 'Tools' and then 'Internet Options'.
In the area relating to temporary internet files and cookies, select 'Delete Files' and the OK.
Close and restart your browser.


In Safari


Press Ctrl, Alt and E at the same time.
Select 'Empty' when asked if you wish to delete your cache.
Delete any shortcuts to the website in "favourites" and "bookmarks".


In Opera


Select 'Tools' followed by 'Advanced Select Cookies'.
Delete the cookies one at a time.
Delete any shortcuts to the website in "favourites" and "bookmarks"


In Chrome


Click on the spanner in top right hand corner.
Select 'Clear Browsing Data' from the drop down box.
Ensure that Empty the Cache and Delete Cookies are checked.
Select 'Everything' from the drop down box.
Click the 'Clear Browsing Data' button.
Delete any shortcuts to the website in "favourites" and "bookmarks".


In Firefox


Click the following link: Clearing Private Data.
Delete any shortcuts to the website in "favourites" and "bookmarks".

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Its is reccomended that you have the following installed on your PC or Mac to access Setanta Sports Plus.

Flash : Flash Player 11.511.3.300.257

Browsers: Internet Explorer 8 / 9 / 10  Firefox  15.0 / 17.01 Safari 5.1.7 / 6.0 Opera 11x / 12.00 Google Chrome 20 / 21.0 / 22.0 / 23.0

Operating System: Windows: XP, Vista or Windows 7 / 8   Apple Mac: Leopard (10.6) Snow Leopard(10.6) Mountain Lion (10.7)

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