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All Questions

Setanta Sports will not be broadcasting, via our TV channel, the upcoming RBS 6 Nations Championship as the rights for the new term 2014-17 have been sold to another broadcaster for certain territories. While we work hard to secure the rights to the world’s best rugby, we are not successful in securing rights every time.

Setanta has retained the online rights to broadcast the RBS Six Nations on Setanta Sports Plus in the following territories: Bangladesh, Bhutan, Brunei, Burma (Myanmar), Cambodia, China (People’s Republic), India, Kyrgyzstan, Laos, Macau, Malaysia, Maldives, Mongolia, Nepal, North Korea, Pakistan, South Korea, Sri Lanka, Tajikistan, Timor-Leste and Vietnam.

In these territories the games will be live on our web and mobile products. Games will not be available on replay via the mobile applications, however we do expect the web platform to support replays for a period of time (subject to change).

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You need to contact a member of our Live Chat team who will be able to supply the information to you.  You can also access this link if you have forgotten your password. Alternatively you can contact our customer service team on this email: supportasia@setantasportsplus.com

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Yes, the Setanta Sports Plus service is available on all MAC and PC computers as well as all enabled iOS devices.

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Yes, you can enjoy Setanta Sports Plus at home, work and on the go via mobile devices by either using your login details on the web or by downloading the Setanta Sports Plus app on you mobile devices. However, you can only be logged in to Setanta Sports Plus on one of each device type at a time. So one PC, one smartphone and one tablet.

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Streaming allows you to play a program straight from Setanta Sports Plus, without you having to download the program to your hard drive first.

Simply choose a program and Click to Play. Don't forget that you have to be online for the entire length of the program to play it.

To use streaming on your computer you need to install Flash, a program which Adobe provides a version of for Windows, Macintosh and Linux.

Click here to get the latest version for your computer.

This link will take you to a website outside Setanta Sports Plus. We are not responsible for content or software downloaded from external sites.

This streaming technology is similar to that used by other popular video sites, such as YouTube and Google Video.

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The Setanta Sports Plus player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection.

Where adaptive streaming is not available, the player will shown you three options for video quality - LOW, MEDIUM and HIGH.

 

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Only the latest version of Flash, which Adobe provides for Windows, Macintosh and Linux, supports this.

Click here to get the latest version for your computer.

This link will take you to a website outside Setanta Sports Plus and we are not responsible for content or software downloaded from external sites.

If you still experience problems and only audio is heard in full screen, check your computer's video acceleration settings.

Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.

Remove the tick from the box next to Enable hardware acceleration.

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Watching Setanta Sports Plus streaming content is like watching any other streaming content. If you already watch You Tube videos or live concerts via the internet, then you shouldn't notice any difference in your download limits. If however, you are new to watching streaming content, you might want to monitor your usage and consider upgrading your data package with your mobile provider. Alternatively, you can watch Setanta Sports Plus while connected to your broadband internet service via wifi.

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You can contact Setanta Sports Plus by emailing setantasupport@performgroup.com or try using our Live Chat support. You should see a Live Chat button at top right of the web player.

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To cancel your Setanta Sports Plus subscriptio please go to the "My Account" section when logged in to Setanta Sports Plus and click "Cancel subscription".

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Watching Setanta Sports Plus streaming content is like watching any other streaming content. If you already watch You Tube videos or live concerts via the internet, then you shouldn't notice any difference in your download limits. If however, you are new to watching streaming content, you might want to monitor your usage and consider upgrading your account.

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No. You can have one of each device type logged in to the service at any one time.

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You are not required to register your smart phone or tablet, however you can only log in from one smartphone, one tablet and one computer at a time.

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Not available at this stage.

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You are not required to register your smart phone or tablet, however you can only log in from one smartphone, one tablet and one computer at a time.

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Setanta is available on selected Android and iOS devices including the iPhone and iPad (iOS version 5.0 upwards).

Android devices are supported from OS 4.0+ and have been tested to run on the Samsung Galaxy S3, S4, Samsung Google Nexus and a Samsung Galaxy Tab 2 10.1.

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It is possible that your computer is looking at old log in details stored in the cache, or that a cookie has been corrupted. Please follow the below instructions to clear your cache:


IE8 Internet Explorer 8


Open Internet Explorer.
Select 'Tools' and then 'Internet Options'.
In the area relating to temporary internet files and cookies, select 'Delete Files' and the OK.
Close and restart your browser.


IE9 Internet Explorer 9


Open Internet Explorer.
Select 'Tools' and then 'Internet Options'.
In the area relating to temporary internet files and cookies, select 'Delete Files' and the OK.
Close and restart your browser.


In Safari


Press Ctrl, Alt and E at the same time.
Select 'Empty' when asked if you wish to delete your cache.
Delete any shortcuts to the website in "favourites" and "bookmarks".


In Opera


Select 'Tools' followed by 'Advanced Select Cookies'.
Delete the cookies one at a time.
Delete any shortcuts to the website in "favourites" and "bookmarks"


In Chrome


Click on the spanner in top right hand corner.
Select 'Clear Browsing Data' from the drop down box.
Ensure that Empty the Cache and Delete Cookies are checked.
Select 'Everything' from the drop down box.
Click the 'Clear Browsing Data' button.
Delete any shortcuts to the website in "favourites" and "bookmarks".


In Firefox


Click the following link: Clearing Private Data.
Delete any shortcuts to the website in "favourites" and "bookmarks".

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Its is reccomended that you have the following installed on your PC or Mac to access Setanta Sports Plus.

Flash : Flash Player 11.511.3.300.257

Browsers: Internet Explorer 8 / 9 / 10  Firefox  15.0 / 17.01 Safari 5.1.7 / 6.0 Opera 11x / 12.00 Google Chrome 20 / 21.0 / 22.0 / 23.0

Operating System: Windows: XP, Vista or Windows 7 / 8   Apple Mac: Leopard (10.6) Snow Leopard(10.6) Mountain Lion (10.7)

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Yes. For the monthly subscription price you can enjoy an online stream of the channel plus access to the complete on-demand service including additional content not available on the Setanta Sports TV channel.

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If you are outside of specific teritories in Asia, you won't be able to subscribe or view content for Setanta Sports Plus. Setanta Sports Plus Asia is available within the following territories only: Bangladesh, Bhutan, Brunei, Burma (Myanmar), Cambodia, China (People’s Republic), Hong Kong, India, Indonesia, Kyrgyzstan, Laos, Macau, Malaysia, Maldives, Mongolia, Nepal, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Tajikistan, Taiwan (Republic of China), Thailand, Timor-Leste, Vietnam

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Your username and password will remain active, even if your subscription has expired. So you can just log in to Setanta Sports Plus and re-subscribe to the service using the subscription form. Click here to get started.

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Your subscription to Setanta Sports Plus includes access to all live matches and full match replays across web, iPad , iPhone and Android for a limited period depending on your subscription package (monthly or annually).

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You need to create a personal account before gaining access to Setanta Sports Plus by following our simple registration process.

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Yes, both monthly and annual subscriptions allow full access to the service. You can enjoy all of our scheduled live matches, in addition to our catch up coverage.

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You are not able to purchase a single match at a a time. Setanta Sports Plus offers both monthly and annual subscriptions allowing full access to the service. You can enjoy all of our scheduled live matches, in addition to our catch up coverage. All subscriptions continue recurring until cancelled.

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To cancel your Setanta Sports Plus subscription please navigate to the "My Account" section when logged in to Setanta Sports Plus and click "Cancel subscription".

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Yes, both monthly and annual subscriptions allow full access to the service. You can enjoy all of our scheduled live matches, in addition to our catch up coverage.

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You can choose a rolling monthly or annual subscription. The annual subscription offers a discount over a 12-month period to the monthly price. All subscriptions continue recurring until cancelled.

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While we try to secure the same rights for our television channel and Setanta Sports Plus, this is not always possible. Before you subscribe check out the schedule to ensure that the content you wish to view is available.

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Due to our broadcast rights agreement, some matches are simulcast at time of broadcast. They will be shown live on smart-phone and tablet.

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Catch Up games will become available will be available up to 48 hours after the event for most of our content and it will be there in catch section till 7 days.

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We try to ensure that the schedule is updated two weeks in advance. However, with the range of sporting events we cover and the short notice that can be involved with changes to live sport it is sometimes only possible to confirm the schedule of certain events a few days in advance.

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We can't be specific on exact games due to rights and scheduling reasons, however we can give an estimate of what you can expect for the 2012/13 upcoming season and tell you that on average you will have access to 100+ games per month.

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We apologise for the inconvenience. To enjoy the benefits of Setanta Sports Plus, you will need to re-register. The process should only take a minute and we hope you will enjoy the upgrade from Setanta-i.

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You can update your personal details by using the My Account section.

Log in as normal, click the My Account link displayed on the screen, and choose Update Personal Details' to update.

My Account also allows you to update your Payment Details as well as change your email address and/or password.

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Please be assured that we have in place security measures to protect the confidentiality of your information.

Please refer to the Privacy Policy for more details.

Click here to review the Privacy Policy

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We apologise for the inconvenience. To enjoy the benefits of Setanta Sports Plus, you will need to re-register. The process should only take a minute and we hope you will enjoy the upgrade from Setanta-i.

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Yes, if you have a current paid subscription with Setanta-I, your details would have been automatically transferred across to the new service. If you are having difficulties logginng into our new service Setanta Sports Plus please contact us at: setanta.support@performgroup.com

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During the sign up process you will be prompted to create your username and password (these will be emailed to you upon completion as well). For the web player: Click the "login" drop down at the top of the website and enter your username and password. For smartphone and tablet apps: once you've downloaded and opened the app, you will be prompted to log in on the home screen.

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Setanta Sports Plus is our new multi-device sports player that replaces Setanta-i.

Users can enjoy more choice when it comes to live games, with additional live games being available on Setanta Sports Plus giving you more choice of what you watch.

One live game not enough? Then why not watch two live games at once on the web player allowing you to switch between games.

And don’t panic if you miss a game. Full games and highlights shows will be available up to 48 hours after the event for most of our content.

The web player will work on all operating systems (PC & Mac) and all popular web browsers.

 

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